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Privacy Notice

Introduction

McAree Brothers Ltd is a company registered in Scotland, UK which is known online as McA direct. The registered office is 38 Newmarket Street, Falkirk FK1 1JQ. McAree Brothers is and has always been committed to protecting your personal information and maintaining the security of your data. This applies whether you visit us online or in our stores. This Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure. All such information is held on secure servers. The information you share with us allows us to deliver a more secure and efficient customer experience. It also gives us information that we can use to improve our services.

We take security measures to protect your information. Our computer server is situated in the UK. We implement access controls to our information technology, such as firewalls and ID verification. We never ask you for your password. We do not store bank card information on our servers.

Secure shopping

We use an SSL certificate provided by Thawte Inc to encrypt all the pages on this site. This protects your confidential data and guarantees the identity of our web site. You can verify the details by clicking on the Secure by Thawte image that appears at the top of all our pages.

What information do we collect?

We collect only the information that is necessary to carry out our business, process orders that you place and to keep you informed.

We collect the following information, which is needed to process orders online:

  • Name; Email address; Contact phone number(s); Delivery address(s); Billing address; Your communication and marketing preferences (e.g. whether or not you have signed up to a newsletter); Any emails that you send to us.
Reputable third-party banking institutions WorldPay and PayPal handle our credit card transactions.

We collect the following information when you place an order in our shop (rather than online) or you lay aside an extra ball of yarn or if you book a workshop in person at our shop.

  • Name; Phone or e-mail address.

When visiting our website we may collect automatically populated IP address. A public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version. This information is collected to help diagnose and manage the website, to audit the geographical makeup of users, and to establish how they have arrived at the website.

How do we use your data?

  • To fulfil orders and keep you updated on their progress.
  • To offer you a personalized experience and understand your needs better.
  • To process bank card and PayPal payments.
  • Provide the best possible customer services and to help us with internal administration.
  • Contact you with important information relating to your booking or purchase, such as confirming your order and its progress and asking for or sending you relevant information about an order.
  • Send you Newsletters via email about new products, special offers and other relevant news (only if you have given us consent to send you a Newsletter).
  • For statistical analysis.
  • Provide you with online advertising.

Your address is given to Royal Mail and other reputable courier companies so that we can get your parcel to you. We may also give them your telephone number so that they can contact you if they are unable to find your address.

Cookies

Our websites use cookies to collect information. We use cookies to keep track of what you have in your basket and to remember you when you return to our site. Cookies provide us with information about browsing and purchasing behaviour by people who access our websites. This includes information about pages viewed, products purchased and the customer journey around our websites. For detailed information see our Cookie Policy.

View Cookie Policy

What are cookies?

Like most websites, the McA direct web site uses cookies which are tiny text files stored on your computer or other devices (eg smartphones or tablets). They are used to `remember' important information about your interaction with the site. Cookies are essential for the effective operation of our website and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our website and elsewhere.

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. McA direct can use cookies to monitor browsing and purchasing behaviour.

What are cookies used for?

The main purposes for which cookies are used are:

  • For technical purposes essential to effective operation of our websites, particularly in relation to online transactions and site navigation.
  • To enable McA direct to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.

The cookies we use include the following.

  • cookie_test results from the site checking you have cookies enabled.
  • osCid ensures that as you move around the store, the contents of your basket, etc, cannot be confused with those of other customers.
  • _utma, _utmb, _utmc, _utmt, _utmz These cookies enable the function of Google Analytics. This helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies can be seen only by the relevant teams at McA direct and Google and never contain any confidential information such as your home address, telephone number or credit card details.

What happens if I disable cookies?

This depends on which cookies you disable, but in general the website will not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our site. If you disable all cookies, you will be unable to log in or complete a purchase.

Right to stop or limit our processing of your data

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances. If you would like to exercise this right, please see our contact us page to contact us.

Policy change

This privacy policy was most recently updated in April 2018.

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